Dispatcher
Chester, VA Chester, VA Full-time Full-time $18 - $21 an hour $18 - $21 an hour 9 days ago 9 days ago 9 days ago JOB SUMMARY Communicates with drivers to assist with problem resolution while on route for all lines of business.
Handles incoming service orders, directs drivers, and resolves service issues.
Interacts with customer service, sales, and operational staff (i.
e.
, Route Managers, Mechanics, etc.
).
Uses software to manage same day ticket routing and prepare all routes for the next day.
Functions as the primary liaison between external customers and internal TFC departments, including Accounting, Hauling, and Sales, and communicates resolution for customer issues.
Backup to the Scale Operator.
HOURS OF WORK:
7am - 5pm REPORTS TO:
Operations Manager KNOWLEDGE Basic knowledge of computer skills General knowledge of recyclable materials accepted by TFC as well as the different sizes and types of containers used in the waste industry SKILLS & ABILITIES Must be able to communicate effectively and professionally via e-mail, telephone, and 2-way devices The ability to handle multiple programs and systems Must have the desire and ability to learn Waste Management proprietary software applications Proficiency with MS Office, including Outlook, Excel and Word Proficiency with proprietary software a plus (AMCS/Elemos) Excellent communication skills both written and verbal High level of professionalism a must Keyboarding skills for data-entry, email, and other functions Ability to multi-task, prioritize, and manage time effectively in a fast-paced environment Strong problem-solving skills EXPERIENCE Minimum of two years of relevant work experience with working in a team setting, with the ability to communicate to several areas effectively.
Multi-tasking in a fast-paced work environment with excellent organizational skills.
EDUCATION High School Diploma Associate's degree preferred JOB DUTIES Dispatches drivers to calls as they are received, using information on customer needs, drivers' locations and loads, and daily factors to balance cost and customer satisfaction.
Works with sites and the service department to optimize routes based on needs of the customer.
Determines the daily level of driver staffing to provide best mix of responsiveness and productivity.
Assigns routes and service tickets to appropriate drivers throughout the day and for the next day; manages and determines route actions and assuring route completion.
Handles fields incoming calls and e-mails from customers, CET and sales department; manages requests for all pick-up or delivery on any container movement within the Market area.
Initiates communication to customers while drivers are on-site/location, resolving pick-up and other issues delaying the service.
Troubleshoots and resolves potential delivery and pick-up problems before they result in service issues Ensures same-day service on missed pick-ups by managing the routing for all routes and tracking Driver movement in the field Enter work orders for all customers Other duties as assigned Basic knowledge of computer skills General knowledge of recyclable materials accepted by TFC as well as the different sizes and types of containers used in the waste industry Must be able to communicate effectively and professionally via e-mail, telephone, and 2-way devices The ability to handle multiple programs and systems Must have the desire and ability to learn Waste Management proprietary software applications Proficiency with MS Office, including Outlook, Excel and Word Proficiency with proprietary software a plus (AMCS/Elemos) Excellent communication skills both written and verbal High level of professionalism a must Keyboarding skills for data-entry, email, and other functions Ability to multi-task, prioritize, and manage time effectively in a fast-paced environment Strong problem-solving skills Minimum of two years of relevant work experience with working in a team setting, with the ability to communicate to several areas effectively.
Multi-tasking in a fast-paced work environment with excellent organizational skills.
High School Diploma Associate's degree preferred Dispatches drivers to calls as they are received, using information on customer needs, drivers' locations and loads, and daily factors to balance cost and customer satisfaction.
Works with sites and the service department to optimize routes based on needs of the customer.
Determines the daily level of driver staffing to provide best mix of responsiveness and productivity.
Assigns routes and service tickets to appropriate drivers throughout the day and for the next day; manages and determines route actions and assuring route completion.
Handles fields incoming calls and e-mails from customers, CET and sales department; manages requests for all pick-up or delivery on any container movement within the Market area.
Initiates communication to customers while drivers are on-site/location, resolving pick-up and other issues delaying the service.
Troubleshoots and resolves potential delivery and pick-up problems before they result in service issues Ensures same-day service on missed pick-ups by managing the routing for all routes and tracking Driver movement in the field Enter work orders for all customers Other duties as assigned.
Estimated Salary: $20 to $28 per hour based on qualifications.
Handles incoming service orders, directs drivers, and resolves service issues.
Interacts with customer service, sales, and operational staff (i.
e.
, Route Managers, Mechanics, etc.
).
Uses software to manage same day ticket routing and prepare all routes for the next day.
Functions as the primary liaison between external customers and internal TFC departments, including Accounting, Hauling, and Sales, and communicates resolution for customer issues.
Backup to the Scale Operator.
HOURS OF WORK:
7am - 5pm REPORTS TO:
Operations Manager KNOWLEDGE Basic knowledge of computer skills General knowledge of recyclable materials accepted by TFC as well as the different sizes and types of containers used in the waste industry SKILLS & ABILITIES Must be able to communicate effectively and professionally via e-mail, telephone, and 2-way devices The ability to handle multiple programs and systems Must have the desire and ability to learn Waste Management proprietary software applications Proficiency with MS Office, including Outlook, Excel and Word Proficiency with proprietary software a plus (AMCS/Elemos) Excellent communication skills both written and verbal High level of professionalism a must Keyboarding skills for data-entry, email, and other functions Ability to multi-task, prioritize, and manage time effectively in a fast-paced environment Strong problem-solving skills EXPERIENCE Minimum of two years of relevant work experience with working in a team setting, with the ability to communicate to several areas effectively.
Multi-tasking in a fast-paced work environment with excellent organizational skills.
EDUCATION High School Diploma Associate's degree preferred JOB DUTIES Dispatches drivers to calls as they are received, using information on customer needs, drivers' locations and loads, and daily factors to balance cost and customer satisfaction.
Works with sites and the service department to optimize routes based on needs of the customer.
Determines the daily level of driver staffing to provide best mix of responsiveness and productivity.
Assigns routes and service tickets to appropriate drivers throughout the day and for the next day; manages and determines route actions and assuring route completion.
Handles fields incoming calls and e-mails from customers, CET and sales department; manages requests for all pick-up or delivery on any container movement within the Market area.
Initiates communication to customers while drivers are on-site/location, resolving pick-up and other issues delaying the service.
Troubleshoots and resolves potential delivery and pick-up problems before they result in service issues Ensures same-day service on missed pick-ups by managing the routing for all routes and tracking Driver movement in the field Enter work orders for all customers Other duties as assigned Basic knowledge of computer skills General knowledge of recyclable materials accepted by TFC as well as the different sizes and types of containers used in the waste industry Must be able to communicate effectively and professionally via e-mail, telephone, and 2-way devices The ability to handle multiple programs and systems Must have the desire and ability to learn Waste Management proprietary software applications Proficiency with MS Office, including Outlook, Excel and Word Proficiency with proprietary software a plus (AMCS/Elemos) Excellent communication skills both written and verbal High level of professionalism a must Keyboarding skills for data-entry, email, and other functions Ability to multi-task, prioritize, and manage time effectively in a fast-paced environment Strong problem-solving skills Minimum of two years of relevant work experience with working in a team setting, with the ability to communicate to several areas effectively.
Multi-tasking in a fast-paced work environment with excellent organizational skills.
High School Diploma Associate's degree preferred Dispatches drivers to calls as they are received, using information on customer needs, drivers' locations and loads, and daily factors to balance cost and customer satisfaction.
Works with sites and the service department to optimize routes based on needs of the customer.
Determines the daily level of driver staffing to provide best mix of responsiveness and productivity.
Assigns routes and service tickets to appropriate drivers throughout the day and for the next day; manages and determines route actions and assuring route completion.
Handles fields incoming calls and e-mails from customers, CET and sales department; manages requests for all pick-up or delivery on any container movement within the Market area.
Initiates communication to customers while drivers are on-site/location, resolving pick-up and other issues delaying the service.
Troubleshoots and resolves potential delivery and pick-up problems before they result in service issues Ensures same-day service on missed pick-ups by managing the routing for all routes and tracking Driver movement in the field Enter work orders for all customers Other duties as assigned.
Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
