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CRM Analyst (Ref: 462)

Company Name:
Professional Technology Integration Inc
Applications are completed online. Go here to register, log in and apply: http://www.professionaltechintegration.com/PTICloud9/?option=com_mycareer&job=view&jpid=462&Itemid=508
Position: CRM Analyst (Ref: 462)
Location: Chester, VA 23836
Duration: 1 Years 1 Months 23 Days - Contract
Openings: 1
Pay Rate: $25.00/hr
Description:
Provide analyst support for the Customer Relationship Management (CRM) Program. This position will support the following activities:
Analyzing process performance data and reporting on process performance measures
Translating business process documentation into customer-facing business process documentation
Providing oversight of and support to Valued Customer Experience (VCE) process improvement projects
Developing, implementing and supporting CRM operational processes and procedures
Serving in a lead role for small process improvement projects
Supporting the overall CRM Program by maintaining a CRM operational calendar, assisting in developing a business process management function for Relationship Management & Governance directorate, assisting in the maintenance and development of the CRM Program SharePoint site
Providing junior-level analyst support to the program
Must have experience with business analysis, process and procedure documentation. Must be skilled in MS Visio, Office and SharePoint. Must have experience documenting processes and procedures and working across organizational boundaries and with diverse stakeholders. Requires excellent written and verbal communications skills..
Required / Desired Skills
Business Analysis (Required 3 Years)
Process and Procedure Documentation (Required 3 Years)
MS Visio, Office (Required 3 Years)
MS SharePoint (Required 3 Years)
Knowledge of CRM concepts (Nice to Have 1 Years)
Applications are completed online. Go here to register, log in and apply: http://www.professionaltechintegration.com/PTICloud9/?option=com_mycareer&job=view&jpid=462&Itemid=508

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