CRM Business Analyst (Ref: 446)

Company Name:
Professional Technology Integration Inc
Applications are completed online. Go here to register, log in and
Position: CRM Business Analyst (Ref: 446)
Location: Chester, VA 23836
Duration: 5 Months 15 Days - Contract
Openings: 1
Pay Rate: $45.00/hr
Provide business analyst support for two projects. This position will support the development of a single request intake process and a demand management process and any associated sub-processes and will provide analyst support to the development of a new customer portal. The Business Analyst will schedule, lead and document outcomes from requirements gathering work sessions and from process design and redesign work sessions, any of which may involve both internal and external stakeholders. Prepare process and procedure documentation in accordance with established policies, standards and guidelines. May prepare and/or deliver training to process participants and software end-users. Prepare draft project artifacts for Project Manager review. Provide additional support to the Project managers as required to ensure the success of both projects.
Must have significant experience with business analysis, requirements definition, process design and redesign. Must be skilled in MS Visio, Project, Office and SharePoint. Must have experience facilitating diverse stakeholders. Experience with organizational change management preferred. Excellent written and verbal communications skills.
Required / Desired Skills
Business Analysis and Requirements definition (Required 5 Years)
Process design and redesign (Required 5 Years)
MS Visio, Project, Office (Required 5 Years)
SharePoint (Required 2 Years)
Organizational change management (Required 2 Years)
Applications are completed online. Go here to register, log in and

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