Policy and Procedure Analyst (Ref: 689)

Company Name:
Professional Technology Integration Inc
Position: Policy and Procedure Analyst (Ref: 689)
Location: Chester,VA,23836,United States
Duration: 9 Months 19 Days - Contract
Openings: 1
Pay Rate: $25.00/hr
The Policy and Procedure Analyst acts as an analyst to address Customer Account Management's operational and tactical issues. This position works closely to help them follow-up, assess and manage the performance of the service provider and to provide proactive and timely support. The position will write new customer services processes, update old processes and provided processing mapping. The position will work under the Customer Service Analyst and assist in day to day operational administrative duties including Work Request processing.
Required / Desired Skills
Expert abilities with MS Office products, in particular, Visio, Excel and Word (Required 7 Years)
Strong knowledge of SharePoint 2010 (for documentation/collaboration) (Required 5 Years)
Demonstrated experience with process development, documentation and mapping (Required 7 Years)
Excellent verbal and written communication skills (Required 7 Years)
Strong organizational skills (Required 7 Years)
Knowledge of project management (Required 5 Years)
Ability to negotiate and prioritize multiple activities with competing priorities (Required 7 Years)

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